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Inpatient FAQs

General
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What is the National Inpatient Experience Survey?

The National Inpatient Experience Survey is a nationwide survey asking patients about their recent experiences in hospital. The purpose of the survey is to learn from patients’ feedback in order to improve hospital care. Read more about the survey

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Who is running the survey?

The National Care Experience Programme is running the survey. The Programme is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. HIQA, as lead partner, employs a third party data processor to assist with the administration of the survey. Read more about who we are.

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Who will be asked to complete the survey?

Anyone aged 16 and over who has spent a minimum of 24 hours in a public hospital and is discharged in May will be asked to complete the survey. Patients must have a postal address in the Republic of Ireland to receive the survey. Read more about the survey.

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What are the benefits of the National Inpatient Experience Survey for patients and hospitals?

The National Inpatient Experience Survey seeks to find out what changes can be made to improve patients’ experiences in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction. Read more about the National Care Experience Programme. 

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Where can I find the results of the survey?

The national results and local results of the National Inpatient Experience Survey are published on our website.

For survey participants
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What does taking part involve?

Taking part in the National Inpatient Experience Survey is very easy. Eligible patients will receive the survey before the end of June, and the survey can be completed and returned in the included Freepost envelope. The survey can also be completed online using a unique code provided on the postal survey.

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Why should I complete the survey?

The survey offers you the opportunity to tell us about your recent experience in hospital. Your responses will provide us with important information on the standard of services and help us identify where improvements are necessary.

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What will you do with my answers?

All survey responses will be combined to produce reports on patients’ experiences of hospital care in Ireland. National results and local results are made publicly available on this website. The results of previous surveys can also be found under Previous results.

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How did you get my name and address?

Your contact details were provided by your hospital to enable us to send you the survey. They will be deleted as soon as the survey is complete.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and kept separate from your contact details. Anonymised responses will be retained for additional analysis, including comparisons with future surveys. Anonymised data from the National Inpatient Experience Survey may be analysed in the future by health service researchers under agreed conditions. The data will not be given to commercial entities or used for commercial purposes. Visit our Information Governance page for more details.

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Does the National Inpatient Experience Survey comply with data protection laws?

Yes. The National Inpatient Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR). Your contact details will be used for the sole purpose of sending you the survey. Information about your medical history will not be obtained. Visit our Information Governance page for more details.

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I had a good experience in hospital — do I still need to take part?

Yes, please do! If you received good quality care in hospital you can use the survey to tell us about your positive experience.

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Can I give the survey to a family member or a friend to fill in?

We would love to hear your story and that is why we encourage you to complete the survey yourself. However, please feel free to ask a friend or a family member to help you as long as the answers given are your own.

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What type of questions will I be asked?

The survey asks questions about your admission to hospital, the ward environment, your care and treatment, interaction with staff, your discharge from hospital and the impact of COVID-19 on your care. Visit our Survey Model page for a detailed view of the questionnaire.

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What happens if I do not want to participate?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt-out of the survey on the website or by calling our Freephone number 1800 314093.

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Where can I find out more?

More information can be found on the Inpatient survey section.

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@yourexperience.ie 

 

Postal Address 

The National Inpatient Experience Survey
c/o HIQA,

George’s Court, George’s Lane,
Dublin 7, D07 E98Y